It can happen, when a customer proceeds to the payment of his order, that the payment fails, and does not result due to error codes of type 05,13,101 depending on the payment processor.

These codes are "generic" returns from the payment processor and correspond to a refusal on the customer account side, insufficient funds, inactive account, expired or stolen card, CVV2 number declined.

It may be in some of these cases, that the customer retries to pass his payment, to make sure to pay, and then he will potentially see 2 "withdrawals" from his bank account, it is then only a question of a pre-bank authorizations and the normal deadlines for returning currencies to their account are 3 to 5 working days.

The iShopFood platform in these cases could never take the sale since the method could not accept the payment and the sale will not be present in the history.

It will then be interesting to try with another bank card in order to make the payment.