Sometimes, it can happen, among the many order notifications sent by the platform, that a server parameter, or linked to the mailbox prevents the customer from receiving his order notification by mail, it is fortunately possible to resend it:

To do this, you will have to find the precise sale of the customer requesting notification in the " Sales " section, then search for the sale with the name of the customer, click on the sale and finally click on " Resend notification " which will return the notification by email .